Refund Policy
This page summarises our Refund Policy, which has the full terms.
- 14-day returns on unopened, unused and sealed products in their original packaging.
- Hygiene exception: opened or used fragrances and cosmetics can't be returned unless they are faulty, damaged or the wrong item.
- Damaged or wrong item? Email us within 7 days of delivery with a photo and we'll make it right.
- Refunds are issued within 7 business days of approval: to your card, Apple Pay or Google Pay; through Tabby for Tabby orders; and by bank transfer or store credit for cash-on-delivery orders.
- Return shipping: the customer pays for change-of-mind returns. We cover return shipping for faulty, damaged or wrong items.
To start a return, email info@icandybeauty.ae or WhatsApp +971 56 473 4427 with your order number.





